IRCTC Online
✅ Pros:
- 24/7 availability
- Easy seat preference, AutoUpgrade, Tatkal, premium options
- Auto-cancellation refund for WL
- Digital ticket — no paper to carry
- Cancellation online without visiting station
❌ Cons:
- Service fee (₹15-25 per ticket)
- Server load issues during peak Tatkal
- Need stable internet + payment method
Counter Booking
✅ Pros:
- No service fee
- Cash payment accepted
- Help from clerk
- Reliable in remote areas
❌ Cons:
- Limited operating hours
- Travel to reservation counter
- Long queues during festivals
- WL counter tickets do not auto-cancel — must visit counter for refund
Both tickets are equally valid during travel. TTE accepts both.